Hugo Men's Chronograph 1513702

At Fargo Time, we understand that receiving your purchase quickly is important to you. That's why we make every effort to process and ship your order within 1-2 business days.

For our Canadian customers, delivery times typically range from 2-7 days. For our US customers, delivery times are estimated at 7-10 days. And for our international customers, delivery times are estimated at 7-14 days.

Please note that these are estimated delivery times and may be subject to change due to unforeseen circumstances. If there are any delays in your shipment, we will notify you via email.

We ship from our location in Mississauga, Canada. Please note that for orders shipping to the United States and internationally, customers are responsible for paying any duties and customs fees.

If you have any questions about your order or shipping, please don't hesitate to contact us at support@fargotime.com. Our customer service team will be more than happy to assist you.

At FargoTime.com, we take pride in offering our customers the highest level of service and support. That's why we provide a standard 2-year warranty on all of the brand name watches sold on our website.

Our warranty begins from the date of receiving the watch and covers any issues related to the timekeeping of the watch, such as gaining or losing time. However, please note that our warranty does not cover external damage to the product.

We understand that accidents happen, but please note that our warranty does not cover any damage resulting from water or moisture damage, wear and tear, or damages to the watch case, crystal/glass, watch bracelet/band, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Additionally, any damages that occur as a result of having the watch serviced by a third party will void the warranty.

It is important to note that our warranty also does not cover any damage if the watch is used under conditions that exceed the manufacturer's water resistance guidelines. Furthermore, any lost or missing stones or gems on the outer portion of the watch or watch face, outside modifications, and third-party repair attempts will void the warranty.

We appreciate your trust in FargoTime.com and want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns regarding our warranty, please do not hesitate to contact us. We are here to help.

 

We have a 7 day refund and exchange policy from the time you receive the item. If you require a longer time, please do contact us at support@fargotime.com. 

To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Note, shipping is not included with your exchange or refund. 

To start an exchange or refund, you can contact us at support@fargotime.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Merchandise must be unaltered and in original condition; including but not limited to, link removal, sizing, removal of any seals, engraving, service and/or repairs by any party without our approval, removal or tempering of serial number, removal or tampering of parts or integrity of any item in any way from how it was originally sold. Must be returned with original box, warranty, papers and anything else that has been delivered with your order.

FargoTime.com is not responsible for return shipping costs including any additional shipping fee’s or lost packages. We recommend all returned items be shipped with a tracking number by a reputable courier and to be fully insured.

 

All returns must have an approved RMA (Return Merchandise Authorization)

How to obtain an RMA (Return Merchandise Authorization)
Contact us by e-mail at support@fargotime.com. In your email include the following…
• Your order number
• Reason for return
• Images of everything you will be returning
Allow us up to 2 business days to reply with an RMA number if applicable.
RMA number must be written on the outside of the shipping box or the delivery will be refused.